Client billing
Payments happen after the signature packet.
No checkout page, no card-on-file surprise. A Stripe invoice or payment link goes out after the MSA, DPA, and SOW are signed — and the SOW is where your number lives.
01 / How it runs
Three clear gates before work begins.
01 · Sign
The packet first.
The appropriate agreement, statement of work, and any data or risk addendum come first. The fee, deliverables, outside costs, payment schedule, and support cadence are written down before anything is billed.
02 · Invoice
Stripe, on the agreed terms.
An invoice or payment link with the consulting or contracting terms you signed. No automatic usage overages, no line items you did not agree to.
03 · Operate
Work starts once gates clear.
Once the agreement and payment gates clear, the work begins. Ongoing systems are tested before activation; one-time projects follow the review and acceptance steps in the scope.
02 / The terms that matter
The invoice matches the signed scope.
Ongoing retainers and one-time projects have different shapes. In both cases, the invoice follows the commercial terms you already approved.
Third-party software, media, travel, or specialist production costs are included only when the signed scope says so. Otherwise they are presented for approval before purchase.
Billing question?
Existing clients: use the form.
Send a billing question through the contact form and mark it as a billing question. The Ridgeway team will route it to the person responsible for your account.